Our Workforce

Your GP practice is open and here for you and your family. Across the country, practice teams are busier than ever.

A larger team means GPs have more time to treat those with complex or chronic health needs.

Care Coordinators

Our Care Coordinators work collaboratively with patients, families, and healthcare professionals to coordinate and manage care for patients with complex medical needs. This may include identifying and coordinating services such as medical care, social care, rehabilitation, and mental health services, as well as helping patients navigate the healthcare system. Care Coordinators may also provide educational support to patients and their families, develop care plans, monitor patient progress, and communicate with other healthcare providers involved in the patients care. The goal of the NHS Care Coordinator is to improve patients’ overall health outcomes, quality of life, and healthcare experiences. To find out if you can be supported by this service, please ask a receptionist at your GP practice to book you an appointment.

Clinical Pharmacists

Our clinical pharmacists are highly qualified experts in medicines and can help people in a range of ways. This includes carrying out structured medication reviews (SMR) for patients with ongoing health problems and improving patient safety, outcomes and value through a person-centred approach. They work with and alongside the general practice team, taking responsibility for patients with chronic diseases and undertaking clinical medication reviews to proactively manage people with complex polypharmacy, especially for the elderly, people in care homes and those with multiple comorbidities.

General Practice Assistants

As part of the wider team in general practice, General Practice Assistants provide a support role, carrying out administrative tasks, combined in some areas with basic clinical duties. They can help to free up GPs time and contribute to the smooth running of appointments, improving patients experience in the surgery. The GP Assistant role (sometimes known as Medical Assistants) was initially developed in the United States, to safely deliver a combination of routine administrative tasks and some basic clinical duties in the general practice setting. The focus being on

supporting General Practitioners in their day-to-day management of patients, specifically aimed at reducing the administrative burden, making best use of consultation time and supporting those particularly vulnerable to isolation who are regular attenders at the practice.

Mental Health Practitioners

Providing high-quality mental health care in primary care, including GP practices, can make a big difference for service users, carers and professionals involved in their care. Receiving mental healthcare in a GP practice or other primary care setting can be less stigmatising for service users, compared with a hospital or specialist service: an individual’s mental health needs can be seen as a long-term condition requiring ongoing primary care support, much like diabetes or respiratory conditions. Physical and mental health can be treated in the same place, resulting in more joined-up care that is better for patients and more cost-effective. Making better use of primary care for mental health means specialist mental health services are more available to people who really need. There will be shorter waiting time for treatment and a clear pathway to primary care services when their health improves. This can be part of a positive recovery plan where people are supported as they move from specialist to primary care.

Dietitian

A Dietitians role in a GP practice is to provide individualized nutrition advice to patients with various medical conditions or dietary needs. This includes assessing their nutritional status, developing personalized meal plans, and educating patients on how to make healthy food choices. The positive impact of having a Dietitian in a GP practice is significant. Patients with chronic diseases such as diabetes, heart disease, and kidney disease benefit greatly from dietary interventions that can help manage their condition and prevent further complications. Dietitians can also help patients with weight management, gastrointestinal disorders and other conditions that can be impacted by nutrition.

Pharmacy Technicians

Pharmacy technician role involves reviewing and recording the medication the patients should be taking, ensuring sufficient supplies, administering medicines, and counselling patients to support their understanding on how to use their medicines safely. General practices have started to employ pharmacy technicians to help them with a range of tasks that vary in complexity from preparing the repeat prescriptions to undertaking prescribing audits and helping patients get the best outcomes from taking their medicines. Pharmacy technicians assist with prescribing audits, appropriate medication switches, high risk drug monitoring and medicines reconciliations.

Physiotherapists

Patients with MSK conditions bypass the appointment with a GP and go straight to get help with a specialist physiotherapist. Instead of the traditional method where they are seen by the GP then referred for a physio appointment which can take up to 6 weeks or more. This makes wait and recovery times shorter, frees up GP appointments, and reduces the need for medication.

Self refer to NHS physiotherapy services in Bromley

Social Prescribers

Social prescribing link workers connect people to community-based support, including activities and services that meet practical, social, and emotional needs that affect their health and wellbeing. This includes connecting people to statutory services for example housing, financial and welfare advice. Social prescribing works particularly well for people with low level mental health needs, who feel lonely or isolated, with long term conditions and complex social needs. Social prescribing link workers work collaboratively across the health and care system, targeting populations with greatest need and risk of health inequalities. They collaborate with partners to identify gaps in provision and support community offers to be accessible and sustainable.